This report provides actionable insights for carriers on distributor plans and expectations and highlights new research from a survey of executives at agencies and brokers focused on personal lines. The report looks at agencies’ current state of automating business with carrier partners, agents’ satisfaction with insurers’ digital offerings, and the top investments agencies think insurers should prioritize among sixteen digital sales and seventeen digital servicing capabilities. The report ends with key recommendations on areas insurers should focus on to navigate a changing technology landscape and evolving agent/broker expectations.

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