This research report features the talent strategies and plans for retail agencies and brokers in 2023 based on a survey of agency executives. The report features agencies’ new approaches to workforce strategies, including attracting, retaining, and reskilling talent. The report also includes the evolution of key agency roles, plans for developing agency leaders, and agencies’ approaches to addressing talent gaps. It concludes with tips for creating agile and competitive talent strategies in 2023 and beyond.

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