Create capacity
People make outcomes
From back office underwriting support to white glove customer service, our experts meet you where you’re at. Just identify your gaps and our people will seamlessly integrate into your process, improving your bottom line and employee experience.
- Find business process outsourcing and management
- Enhance underwriting quality and efficiency
- Improve insurance customer experience and employee retention
- Get help with regulatory compliance
Manage exposure effectively with premium audit
When they’re in the right hands, premium audits can be more than just a box to check. Our experts have over 35 years of experience delivering premium calculations and risk assessments.
Premium Audit Services
A thorough review of policyholder financial records to ensure accurate premium collection by verifying coverage. Voluntary phone, virtual, and physical audits, with complete U.S. coverage across all 50 states.
Premium Audit Complete
Make premium audits a strategic advantage with our comprehensive exposure management process. Combined with our standard premium audit services, our experts process audit endorsements, verify details against policy information, update client systems, and communicate outcomes to policyholders.
Create seamless customer experiences
When you need US-based, expert support, we can help to create a customized solution. Our team of insurance professionals receive multidisciplinary training, including process optimization and insurance policy management. They can provide the exact service center capabilities your business needs to improve your customers’ experience, increase their engagement, and maintain loyalty.
Delivered during specific client engagements:
200+
Get targeted BPM support where it counts
It’s beyond standard back office support – our offshore teams are experts in everything you don’t have time to handle, from policy servicing to submission-to-issue. We give your team the space to better understand client needs, grow existing and new accounts, and focus on revenue.
Delivered during specific client engagements:
Find senior level experts in process management
Organization management is our bread and butter. Our service staff don’t just have specialized insurance knowledge – they become experts in you and your business, working closely to support your underwriters and executive team with best-practice recommendations.
Boost your team with underwriting support services
It’s time to reimagine outsourced underwriting. Your underwriters need to focus on risk selection and can’t afford to waste time on submission triage or manual data entry. We support your team via trained experts, automated workflows, and underwriting analytics to keep you one step ahead.
Get support from regulatory compliance experts
Our insurance compliance services are built from expertise in diverse sectors. We identify and proactively address common regulatory problems and provide 24/7 access to verified information, giving you peace of mind that your obligations are met.
