Lead with knowledge first
Knowledge first means quality every time
We strive for across-the-board expertise in the areas that matter to you, like deep insurance expertise, process improvement, and technology and automation acumen.
With hundreds of experts – because you deserve a partner who leads with knowledge.
Advancing your processes with new ideas
In 2014 we launched the Advance It! program, an internal initiative to promote innovation from employees at all levels. Advance It! incentivizes our teams to share new ideas for streamlining processes and bringing greater value to our insurance clients.
Biggest impact
Most innovative
Early success
Our Experts
From our Client Executives to Service Delivery teams, we leverage our collective knowledge to identify your needs, deliver the right solution, and help your organization thrive.
Sandy Heist
- North America
- Certified PMP, Agile Scrum Master & Lean Six Sigma Green Belt
- 10+ years experience with a Fortune 500 financial services corporation
Manj Sohal
- Asia
- 14+ years of insurance experience
- Lean Service Expert with experience in 8 countries
- Introduced the AdvanceIt! Program in 2014
Margery Schumick
- North America
- 30+ years experience servicing insurance clients, including top 100 P&C insurance carriers and super regional carriers
Ada Zhao
- Asia
- 16+ years experience in retail insurance service delivery
- Six Sigma Green Belt
- Manages services for several Top 10 US Retail Agencies
Rajesh Calambakam
- Asia
- 20+ years experience in operations & delivery
- Kanban Management Professional
- Pearson Certified Project Manager
- Lean Six Sigma Black Belt
Aaron Scharnweber
- North America
- 12+ years at a Fortune 100 insurance carrier
- Certified Prosci Change Management Practitioner
Brett Stewart
- North America
- 16+ years of insurance experience
- Previous roles in Underwriting, Specialty Auto, and Affinity Programs
Elvis Bailey
- Asia
- 19+ years of experience in P&C insurance operations services
- CII Certificate in insurance
Rita Liu
- Asia
- Six Sigma Green Belt
- Bachelor’s degree in Business Administration, China Ocean University
Martin Bowen
- North America
- Experience in insurance, international relations, & premium financing
- Previously worked in Japan as a cross-cultural communications instructor
Helen English
- North America
- 30+ years of insurance experience
- AMP, Harvard Business School Executive Education
Bonny Tang
- Asia
- ReSource Pro team member since 2006
- 18+ years experience in insurance operations services
- CISR designation
- Oversees data migration, operations, & workflow redesign
Get elite BPO talent for your business
From onboarding to supervised training, our lengthy hiring process ensures we’re adding only the best people to our team – because that’s who you want on your team.
Our global team hiring process
Selection
Just 3% of applicants meet the criteria to move onto the next hiring stage – we’re more selective than the majority of US universities.
Onboarding
New Hire Bootcamp lasts 3 weeks and provides new hires with insurance knowledge through e-learning, workshops, and 140 hours of work simulation on either Property & Casualty or Employee Benefits.
On-the-job training
Once they graduate from bootcamp, our new hires spend the next 8 weeks working with a certified trainer, who ensures they meet the target quality level for specific tasks.
Continuous improvement
In addition to consistent audits at both the task and producer levels, we work to cultivate growth and improvement among our teams through initiatives like the Advance It! Program.
