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Find a little bit of everything, from research highlights to use cases and how-to guides.

Optimization over innovation? Digital transformation in commercial lines hinges on a delicate balance of both

In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over

By

Heather Turner

A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office

To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.

By

Resource Pro Editorial Team

Megatrends Reshaping P&C Insurance 2035

From the changing behaviors and expectations of the future customer to the shifting global issues around climate and geopolitical risks, the insurance industry will need to adapt to the intensifying

July 6, 2023

byMark Breading

7 Ways the Insurance Workforce is Evolving

As the talent crisis persists and technology continues to evolve, how are insurance organizations responding, and what are their plans for the future? Research conducted by ReSource Pro this year

June 29, 2023

bySusan Touissant and Mark Breading

The Long and Winding Road to Claims Resolution

Today’s claims leaders face a paradox: parts to fix vehicles cost more and are harder to get; building materials to repair damaged homes are also in short supply and rising

June 23, 2023

TAG, YOU’RE IT: Resolving Errors in E&S Filings and Reports

You’ve just finished processing a stack of surplus lines policy filings or a premium tax report or two. A normal response is, "Phew! I’m glad THAT’s over". Be careful, though;

June 22, 2023

byResource Pro Editorial Team

Should We Trust AI to Make P&C Decisions?

AI is poised to transform much of our world, and it is wise for insurance professionals to understand developments and dive in to get hands-on experience. However, exactly what role

June 5, 2023

byMark Breading

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

' Recent research by ReSource Pro Consulting on digital strategies in mid/large commercial lines shows many agencies are uncertain about the impact of some forms of automation. This uncertainty could

June 1, 2023

byMark Breading

Podcast Recap: Mark Breading on Strategy, Distribution, and Data

In Agency Freedom’s podcast, James Jenkins interviews Mark Breading, Consulting Partner at ReSource Pro, to discuss his views on distribution trends, technology disruption, and data. Here are some highlights from

May 23, 2023

byResource Pro Editorial Team

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

' New research from ReSource Pro Consulting indicates MGAs face several roadblocks when investing and deploying new technology capabilities. MGAs are tackling various technology initiatives spanning distribution, internal operations, and

May 17, 2023

byHeather Turner

7 Ways Agents and Brokers Can Reduce E&O Risk

E&O can be costly for insurance agencies. The best defense against E&O liability is to stick to the basics: Encourage your producers and account managers to improve their technical knowledge;

May 11, 2023

byResource Pro Editorial Team

The State of CX in Insurance: Q&A with Josh Levine of Cake & Arrow

' As insurance buyers’ expectations continue to rise, driven by new data and technology, many insurance organizations are falling behind. To take a closer look at the state of customer

May 4, 2023

byResource Pro Editorial Team

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Blog

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Offering Type:

Featured posts

Optimization over innovation? Digital transformation in commercial lines hinges on a delicate balance of both

By

Heather Turner

A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office

By

Resource Pro Editorial Team

Megatrends Reshaping P&C Insurance 2035

byMark Breading

7 Ways the Insurance Workforce is Evolving

bySusan Touissant and Mark Breading

The Long and Winding Road to Claims Resolution

TAG, YOU’RE IT: Resolving Errors in E&S Filings and Reports

byResource Pro Editorial Team

Should We Trust AI to Make P&C Decisions?

byMark Breading

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

byMark Breading

Podcast Recap: Mark Breading on Strategy, Distribution, and Data

byResource Pro Editorial Team

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

byHeather Turner

7 Ways Agents and Brokers Can Reduce E&O Risk

byResource Pro Editorial Team

The State of CX in Insurance: Q&A with Josh Levine of Cake & Arrow

byResource Pro Editorial Team

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Let’s rethink your process together

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Offering Type:

Featured posts

By

Heather Turner

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Resource Pro Editorial Team

byMark Breading

bySusan Touissant and Mark Breading

byResource Pro Editorial Team

byMark Breading

byMark Breading

byResource Pro Editorial Team

byHeather Turner

byResource Pro Editorial Team

byResource Pro Editorial Team

You might be interested in

byHeather Turner

Let’s rethink your process together

10,000+ experts here for you

Who we serve

What we do

What we think

Who we are

Headquarters

10,000+ experts
here for you