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In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over
By
Heather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
Embedded insurance products are on the rise - should agents and brokers be concerned about these new solutions? How can distributors best respond and adapt?
byMark Breading
At insurance events, something is always happening between the diverse sessions, bustling vendor floor, and lively networking tables. While logos and banners dominated the event floor, the people were the
byMing Kostuck
Leading insurance companies – both carriers and MGAs – are investing in core systems to solve issues with market responsiveness and customer servicing. Find out about recent trends in our
byTom Benton
Throughout his career, Mark Breading has been known for his tailored advising, growth mindset, and commitment to guiding the next generation of insurance leaders. It comes as no surprise that
byResource Pro Editorial Team
In an evolving insurance landscape, Meredith Barnes-Cook explores how the "Five Whys" method can drive underwriting transformation, ensuring companies tackle root problems rather than symptoms.
byMeredith Barnes-Cook
Over a decade, we've monitored shifts within commercial lines insurance. Recent economic variability, a talent crunch, climate changes, and tech advancements have heightened the stakes for 2024, urging carriers to
byMing Kostuck
Dan Epstein discusses the insurance talent crisis in Carrier Management, advocating for "up-sourcing" to address workforce gaps and retain knowledge. He highlights KPM as a key to operational efficiency and
byResource Pro Editorial Team
Amid a tough insurance market due to global factors, experts foresee mixed outcomes for 2024. With challenges like rising costs and the talent crisis persisting, firms must innovate and prioritize
bySusan Touissant
Today ReSource Pro Insights, our research practice, announces a big milestone: the release of our 300th published research report, "Embedded Insurance: Disruptor or Distraction?" From warranties to travel insurance, embedded
byMark Breading
The artificial intelligence (AI) landscape has changed significantly over the past year, presenting both fresh opportunities and new challenges to the property & casualty insurance industry. As AI continues to
byTom Benton and Vinay Shah
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