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We sat down with Traci Slater, Assistant Manager, SDU – ReSource Pro Compliance, US, to discuss the growing demand for specialty licensing support and how the company has enhanced its team to meet that need. Specialty licenses—such as those for TPAs, MGAs, Reinsurance Intermediary Brokers/Managers (RIB/RIM), adjusters, and risk purchasing groups—come with complex regulatory requirements
By
Resource Pro Editorial Team

Peak renewal season means a sudden high volume of tasks, from paperwork to customer communications. The 2025 insurance renewal season will be no exception, with some experts predicting added layers of complexity due to cyber threats and climate impacts. For carriers, peak renewal season also means a flood of audits, putting pressure on their resources.
By
Ernie Feirer

Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.

In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
byMatthew Bruno

You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.

Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
byPatrick Armstrong

In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.

In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
byDan Epstein

In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
byMatthew Bruno

We have imagined the agency of the future and data analytics and have distilled our ideas into a graphic novel, available for you to download here.
byDan Epstein

Organizations across all industry sectors have been steadily embracing project management as a way to control and improve project results.
byResource Pro Editorial Team

There is a tremendous opportunity for greater profitability for agencies that implement best practices in their organizations.
byResource Pro Editorial Team
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