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In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over
By
Heather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
Are you getting the most out of the creativity of your people? Most organizations don’t realize how much insight their people can bring to a product.
byManj Sohal
Be ready to thrive as change comes by putting your operations first, enabling your employee benefits division to be nimble and ready to respond.
By improving communications between service staff and producers, alignment can be enhanced, efficiencies gained, and clients are better served.
byDan Epstein
Technology has had a transformative impact on the way our industry does business and has enabled outsourcing/business process outsourcing (BPO).
byChristopher Watkins
You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.
byDan Epstein
Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.
byDan Epstein
Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.
In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
byMatthew Bruno
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.
Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
byPatrick Armstrong
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