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Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
Insurance AI initiatives stall in production not because the technology fails but because of gaps in governance, tacit knowledge capture, and organizational readiness. John Deahl of Telos argues that closing the pilot-to-production gap requires capturing experienced judgment, defining use cases before buying platforms, and building governance from day one.
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Resource Pro Editorial Team
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Resource Pro Editorial Team
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Susan Touissant
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Resource Pro Editorial Team
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Christopher Watkins
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Susan Touissant
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Resource Pro Editorial Team
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Frank Pennachio
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Violet Xu
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Frank Pennachio
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