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Advancements in AI and machine learning are transforming the insurance industry, boosting efficiency and enhancing customer experiences. However, Dan Epstein, CEO of ReSource Pro, warns that over-customization is becoming a concern. While personalization is important, too much customization can undermine insurance productivity and create organizational chaos.
By
Resource Pro Editorial Team
Mark Breading, Senior Partner at ReSource Pro, joined Yale Benvenisti of InsurTech Israel to discuss the current state of partnerships in insurance, and where insurtech fits in. Their biggest focus? How collaborations between insurtech innovators and established players are reshaping the global insurance landscape.
By
Resource Pro Editorial Team
You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.
byDan Epstein
Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.
byDan Epstein
Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.
In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
byMatthew Bruno
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.
Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
byPatrick Armstrong
In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
byDan Epstein
In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
byMatthew Bruno
We have imagined the agency of the future and data analytics and have distilled our ideas into a graphic novel, available for you to download here.
byDan Epstein
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