Blog
Find a little bit of everything, from research highlights to use cases and how-to guides.
Featured posts
Our website is shiny and new – but our core mission and service-centric mindset haven’t changed.
By
Beth Taylor
In a recent Coffee Talk session with ACN’s Brian Langerman, Mark Breading, Senior Partner of Transformation Services at ReSource Pro, discussed the evolving landscape of the P&C insurance industry.
By
Mark Breading
Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry?
byPatrick Armstrong
Are you getting the most out of the creativity of your people? Most organizations don’t realize how much insight their people can bring to a product.
byManj Sohal
Be ready to thrive as change comes by putting your operations first, enabling your employee benefits division to be nimble and ready to respond.
By improving communications between service staff and producers, alignment can be enhanced, efficiencies gained, and clients are better served.
byDan Epstein
Technology has had a transformative impact on the way our industry does business and has enabled outsourcing/business process outsourcing (BPO).
byChristopher Watkins
You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.
byDan Epstein
Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.
byDan Epstein
Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.
In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
byMatthew Bruno
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.
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