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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

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Resource Pro Editorial Team

A person is holding a small star and says that the person who has the most success would be able to get the star.

Top 3 Takeaways from Reuters Future of Insurance

At the Future of Insurance USA conference, Anuj Jain (Carriers Practice Leader) had the opportunity to both attend and speak on the panel “The New Insurance Marketplace: Unlock Unprecedented Customer
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Resource Pro Editorial Team

ReSource PRO TIPS: Operations Consultant Stephanie Houston

We spoke with productivity expert Stephanie Houston, who joined the Operations Advisory team in 2019 after 10 years in the property and casualty insurance industry. Here are some amazing personal
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Resource Pro Editorial Team

How to Avoid Work-From-Home Productivity Slumps

More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams

3 Most Common Insurance Policy Errors

At ReSource Pro, we process thousands of insurance policies every month on behalf of our clients. In 2018 alone, we discovered more than 4.5 million discrepancies. Here are the three
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Resource Pro Editorial Team

A hacker dressed in black trying to get into a secured computer that has access to finances.

How to Prevent Ransomware Attacks to Insurance Organizations

The U.S. government issued a warning this week about increased ransomware attacks on healthcare organizations. Here’s what you need to stay prepared.

ReSource PRO TIPS: Steve Anderson, Author of The Bezos Letters

In our new series, ReSource Pro Tips, we share the personal and organizational productivity hacks of top insurance professionals and thought leaders. We’re kicking off with Steve Anderson, co-author of
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Resource Pro Editorial Team

How the 2020 Recession is Different From 2008 for Insurance

We’ve seen recessions before, but not like this. Here are answers to insurance professionals’ four biggest questions about the economy.
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Frank Pennachio

6 Reasons for Insurance Professionals to Go to Virtual Boot Camp

ReSource Pro’s Boot Camp is going virtual this November 9-10. From networking with other insurance professionals to learning new strategies to improve your organization, here are six reasons to attend
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Resource Pro Editorial Team

We Need to Talk About Certificates. It’s Time for a New Approach.

Certificates of insurance can be a vital moment of truth for insureds, yet are often delegated to entry level employees. Here’s why most solutions to certificate requests fail.
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Brenda Grow

Four people with different races are trying to work together as a team to make the project successful.

Strength in Diversity

Have you ever felt like you weren’t being heard at a meeting? We’ve all been there, but for some it’s a chronic issue, and can hold us back professionally. Having
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Resource Pro Editorial Team

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