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Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people.
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Resource Pro Editorial Team
Most insurance organizations approach AI governance the same way they approach regulatory compliance: reactively. They wait for guidance from state insurance departments or federal bodies, stay cautious in the interim, and treat governance as a constraint on moving forward. This posture is understandable, but it has a real cost. In the absence of external frameworks,
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Resource Pro Editorial Team
There are some characteristics that peak performers across all fields, encourage these characteristics by setting the tone for good company culture.
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Resource Pro Editorial Team
ReSource Pro pioneered insurance process outsourcing for the rest of the industry to address this ‘staffing’ challenge.
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Resource Pro Editorial Team
As the insurance industry enters a post-pandemic, digital-first era, property and casualty carriers that fail to adopt an effective digital engagement program, especially one that integrates proactive communication, risk falling
Insurance businesses operating in a state other than their domicile jurisdiction need to register with the Secretary of State as a foreign corporation for a Certificate of Authority. Failing to
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Resource Pro Editorial Team
Today, customer expectations have overwhelmingly shifted to digital. The number of people who want all communications via paper or voice is rapidly dwindling, as the majority of the population uses
There are as many paths to digital transformation as there are insurers. Each is unique based on the product mix, distribution strategy, culture, and state of the company’s systems and
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Mark Breading
Despite the name, Robotic Process Automation doesn't involve the kind of robots you'd think. Get the rundown on attended and unattended RPA.
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Justin Reisinger
As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help
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Susan Touissant
As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting
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Resource Pro Editorial Team
Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech
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Resource Pro Editorial Team
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