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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

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Resource Pro Editorial Team

Insurtech 101: Robotic Process Automation in Insurance

Despite the name, Robotic Process Automation doesn't involve the kind of robots you'd think. Get the rundown on attended and unattended RPA.
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Justin Reisinger

5 Strategies to Improve Producer Validation and Performance

As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help
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Susan Touissant

Key Insurtech Terms to Know

As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting
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Resource Pro Editorial Team

Insurance Professionals Talk Productivity

Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech
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Resource Pro Editorial Team

Common Pitfalls in Third-Party Risk Management

As cyber risk increases, and insurance organizations depend more and more on cloud services and third parties, effective third-party risk management is more critical than ever to protecting your business’

Bridging the Gap in the Insurance Industry’s Talent Battle

Here are four solutions insurance businesses can use to optimize operations and attract talent.
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Resource Pro Editorial Team

How to Improve Customer Experience in Insurance

Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
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Cheryl Kusick

P&C Insurers Maintain Digital Momentum in 2H 2021

Whether we are moving toward a post-pandemic era in the U.S. is debatable, but what seems clear is that tech-related plans are moving ahead full steam. So, what does the
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Mark Breading

P&C Insurers’ Distribution Plans Are Evolving

New research by ReSource Pro Consulting has found that while familiar distribution trends continue, carriers are also beginning to experiment more with new strategies, such as expanding partnerships with affinity
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Mark Breading

How Insurance Agents Can Positively Influence Pricing

There are three “buckets” that factor into how insurance premiums are developed: frequency losses, severity, and insurance company expenses.
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Frank Pennachio

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