Search
Search

Blog

Find a little bit of everything, from research highlights to use cases and how-to guides.

  • Offering Type:

  • Clear filters

Featured posts

The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

by

Resource Pro Editorial Team

How to Optimize Your Insurance Policy Checking

Even for high performing agencies, policy processing requires considerable time and energy. Handing off part of the work to partners can help lighten the burden, but in many cases, agencies
by

Resource Pro Editorial Team

Deb Smallwood, Senior Partner at SMA Speaks with AM Best TV

In an interview with AM Best TV, Strategy Meets Action’s Deb Smallwood highlighted the key innovations in the insurance industry over the past twenty years.

Avoiding Certificate of Insurance E&O: Part 1

Certificates of insurance are a vital and often urgent deliverable for insurance customers. But for insurance agencies, they can be a stressful interruption and a potential source of errors and
by

Brenda Grow

Insurance Innovation: A Look at the Most Profound Changes From the Past 20 Years

' Many of the innovations that drive the insurance business today were only figments of the imagination just two decades ago. Advancements in data, analytics, and technology have transformed every
KALEIDOSCOPE Podcast banner image

KALEIDOSCOPE Podcast EP 03: Keeping Producers Motivated

In today's episode, we welcome Jeff Ascher, President of Coverra Insurance, who speaks about the challenges around owning an independent agency, how to best attract sales talent, and leveraging technology
by

Susan Touissant

Strategies to Build and Sustain Influential Relationships

Influential relationships can help create more collaborative work environments, reduce operational silos, and improve customer retention.
by

Karie Wood

Transformational Tech is Changing in Personal Lines

The move toward broad-based digital capabilities will require insurers to understand how specific technologies contribute to digital transformation and how priorities and roadmaps are changing in the current environment.
by

Heather Turner

Which Policy Checking Solution is Right for You?

A good policy checking solution frees up time and makes life easier for agency staff, yet in our discussions with insurance organizations, we’ve found that many simply don’t meet their
by

Resource Pro Editorial Team

KALEIDOSCOPE Podcast banner image

KALEIDOSCOPE Podcast EP 02: Leveraging Actuarial Insights & Technology

In today's episode, we welcome AL Rhodes, President & Senior Actuary of SIGMA Actuarial Consulting Group, Inc., who speaks about the role actuarial consultants play and when agents should consider
by

Susan Touissant

Our Top 5 Posts of 2021

This year, we covered countless topics ranging from insurtech to customer experience. In case you missed them, here are five posts our readers enjoyed the most in 2021.
by

Resource Pro Editorial Team

You might be interested in

The 98% Solution: Why AI in Insurance Agencies Is Defining 2026
Blog

Why AI in insurance agencies is defining 2026

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means
Blog

The rise of the AI-empowered policyholder

by

Resource Pro Editorial Team

Insurance loss control services
Blog

Scale with confidence using an end-to-end approach

by

Resource Pro Editorial Team

Let’s work through it together

Elevate your operations, realize your technology goals, and see how much you can achieve with the right support.

Contact our team