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In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over
By
Heather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting
byResource Pro Editorial Team
Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech
byResource Pro Editorial Team
As cyber risk increases, and insurance organizations depend more and more on cloud services and third parties, effective third-party risk management is more critical than ever to protecting your business’
Here are four solutions insurance businesses can use to optimize operations and attract talent.
byResource Pro Editorial Team
Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
byCheryl Kusick
Whether we are moving toward a post-pandemic era in the U.S. is debatable, but what seems clear is that tech-related plans are moving ahead full steam. So, what does the
byMark Breading
New research by ReSource Pro Consulting has found that while familiar distribution trends continue, carriers are also beginning to experiment more with new strategies, such as expanding partnerships with affinity
byMark Breading
There are three “buckets” that factor into how insurance premiums are developed: frequency losses, severity, and insurance company expenses.
byFrank Pennachio
Most insurance agents are unaware of cognitive biases. Let us break down each of these biases and explore how agents can overcome them during the sales process.
byFrank Pennachio
Many insurers are not prepared in the event of a crisis. When claims spike, carriers face increased risk of error, customer dissatisfaction, and even litigation. Secure your businesses continuity by
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