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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

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Resource Pro Editorial Team

From Sales to CEO: Q&A with ReSource Pro’s Dan Epstein Tagger

Dan, our CEO sat down on the Evolved Broker Podcast with host Pat Costello, co-founder and principal at Evolve MGA, to discuss Dan’s career, his time as a stand-up comedian,
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 06: COVID Impact on Service Delivery & Relationships

On this episode of Kaleidoscope we welcome guests, Lisa Teel, Assistant Vice President of Agency Operations, and Brandon Marshall, Senior Vice President of Agency Operations and Marketing at Encova Insurance.
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Susan Touissant

Our Solutions Solve Customer Experience Challenges

ReSource Pro's Insurance Experience Center improved the client's operations by delivering timely service to agents and insureds through both front-office and back-office services.
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Resource Pro Editorial Team

Automation-Enabled BPM vs. In-House RPA in Insurance

Automation-enabled business process management provides the best of both worlds: You outsource complex mission-critical processes to experienced professionals who are also equipped to maximize the value of RPA.
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Mark Breading

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KALEIDOSCOPE Podcast EP 05: Bending the Healthcare Cost Curve

KALEIDOSCOPE Episode 5 is now live. In this episode, Al Lewis, CEO of Quizzify, a prolific writer, and a graduate of Harvard Law School, joins co-hosts Susan Toussaint and Frank
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Susan Touissant

How Agencies Can Track and Maximize Carrier Incentives

Previously, we looked at the importance of carrier contingent commissions to agency profits and discussed a few strategies for maximizing them. Now, we’re going to dig into the real nitty-gritty:
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Resource Pro Editorial Team

A Better Approach to Small Account Management for Insurance Agencies

Small business accounts make up a substantial portion of many insurance agencies’ book of business, and servicing them can soak up significant time and energy from account managers. Yet in
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KALEIDOSCOPE Podcast EP 04: Cyber Insurance

Episode 4 of Kaleidoscope has arrived! Today on the podcast, meet Pat Costello of Evolve Insurance, an insurance industry veteran and entrepreneur. Learn more about cyber insurance, ransomware coverage, why
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Susan Touissant

Getting the Most Out of Contingent Commissions?

Here’s a deeper dive into the role of contingency commissions and how to maximize them to improve your agency’s profitability.
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Resource Pro Editorial Team

Avoiding Certificate of Insurance E&O: Part 2

In part one, we shared several E&O prevention best practices that agencies can apply prior to binding coverage. In this post, we’ll discuss what agencies can do to protect themselves
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Brenda Grow

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