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Advancements in AI and machine learning are transforming the insurance industry, boosting efficiency and enhancing customer experiences. However, Dan Epstein, CEO of ReSource Pro, warns that over-customization is becoming a concern. While personalization is important, too much customization can undermine insurance productivity and create organizational chaos.
By
Resource Pro Editorial Team
Mark Breading, Senior Partner at ReSource Pro, joined Yale Benvenisti of InsurTech Israel to discuss the current state of partnerships in insurance, and where insurtech fits in. Their biggest focus? How collaborations between insurtech innovators and established players are reshaping the global insurance landscape.
By
Resource Pro Editorial Team
Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
byCheryl Kusick
Whether we are moving toward a post-pandemic era in the U.S. is debatable, but what seems clear is that tech-related plans are moving ahead full steam. So, what does the
byMark Breading
New research by ReSource Pro Consulting has found that while familiar distribution trends continue, carriers are also beginning to experiment more with new strategies, such as expanding partnerships with affinity
byMark Breading
There are three “buckets” that factor into how insurance premiums are developed: frequency losses, severity, and insurance company expenses.
byFrank Pennachio
Most insurance agents are unaware of cognitive biases. Let us break down each of these biases and explore how agents can overcome them during the sales process.
byFrank Pennachio
Many insurers are not prepared in the event of a crisis. When claims spike, carriers face increased risk of error, customer dissatisfaction, and even litigation. Secure your businesses continuity by
ReSource Pro’s Scott Lorenzen reveals three common reasons why carriers fail to keep up with claims in the aftermath of a catastrophe and how to develop a faster, better approach
In our work with insurance agencies, we often hear that producers are good at planning but sometimes have difficulty following through. To help producers stay focused, we’ve developed the “Focus
bySusan Touissant
How much time does your organization waste? Get your business back on track by following these steps to maximize productivity and profits for good.
byResource Pro Editorial Team
Here are four key processes insurance organizations can utilize to protect against cyber threats and other adverse events.
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