Blog
Find a little bit of everything, from research highlights to use cases and how-to guides.
Featured posts
Small business insurance remains one of the most misunderstood and operationally challenging segments in the industry. Despite representing nearly half of the U.S. private workforce and contributing roughly 44% of the national GDP, small businesses continue to be underserved by insurance operations struggling to support them efficiently and profitably.
By
Resource Pro Editorial Team
CES 2026 highlighted how AI, automation, and connected technologies are reshaping insurance. From property risk and auto mobility to underwriting and operations, insurers must move beyond experimentation and build operating models that turn emerging technology into lasting value.
By
Ming Kostuck
ReSource Pro's Insurance Experience Center improved the client's operations by delivering timely service to agents and insureds through both front-office and back-office services.
byResource Pro Editorial Team
Automation-enabled business process management provides the best of both worlds: You outsource complex mission-critical processes to experienced professionals who are also equipped to maximize the value of RPA.
byMark Breading
KALEIDOSCOPE Episode 5 is now live. In this episode, Al Lewis, CEO of Quizzify, a prolific writer, and a graduate of Harvard Law School, joins co-hosts Susan Toussaint and Frank
bySusan Touissant
Previously, we looked at the importance of carrier contingent commissions to agency profits and discussed a few strategies for maximizing them. Now, we’re going to dig into the real nitty-gritty:
byResource Pro Editorial Team
Small business accounts make up a substantial portion of many insurance agencies’ book of business, and servicing them can soak up significant time and energy from account managers. Yet in
Episode 4 of Kaleidoscope has arrived! Today on the podcast, meet Pat Costello of Evolve Insurance, an insurance industry veteran and entrepreneur. Learn more about cyber insurance, ransomware coverage, why
bySusan Touissant
Here’s a deeper dive into the role of contingency commissions and how to maximize them to improve your agency’s profitability.
byResource Pro Editorial Team
In part one, we shared several E&O prevention best practices that agencies can apply prior to binding coverage. In this post, we’ll discuss what agencies can do to protect themselves
byBrenda Grow
Even for high performing agencies, policy processing requires considerable time and energy. Handing off part of the work to partners can help lighten the burden, but in many cases, agencies
byResource Pro Editorial Team
In an interview with AM Best TV, Strategy Meets Action’s Deb Smallwood highlighted the key innovations in the insurance industry over the past twenty years.
You might be interested in
Let’s rethink your process together
We’re here to help you elevate your operations, allowing you to focus on your customers and business. Discover how we can help you thrive.
