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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

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Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

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Resource Pro Editorial Team

Are You Ready For a Claims Surge?

To determine whether they are prepared to provide efficient, effective, and timely service to their customers in the event of a claims surge, insurers should ask themselves the following questions.
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 09: Avoiding Risks & Threats of Multi-Jurisdictional Exposure

In KALEIDOSCOPE Episode 9, we meet with Dill Battle, a member attorney at Spilman Thomas & Battle, PLLC. Join us as we discuss client relationships in the age of COVID,
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Frank Pennachio

RPA in Insurance Needs a Human in the Loop

Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key
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Resource Pro Editorial Team

What Insurance Agencies Can Learn from an Oscars Blunder

There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 08: Distribution in the Independent Agency System

We met with Mitch Loewen, Director of Insurance for The Builders Group, the #1 self-insured workers’ compensation fund in Minnesota, exclusive to the construction trades. Listen to hear his thoughts
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Frank Pennachio

2022 Channel Strategies: P&C Agencies are Ready to Break from the Status Quo

' The distribution landscape is evolving, and retail agencies and brokers are rethinking their channel partner strategies just as carriers and others across the distribution landscape do the same.
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Heather Turner

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KALEIDOSCOPE Podcast EP 07: The Future of Agency Mergers and Acquisitions

On this episode of Kaleidoscope, we welcome Jason Angus, Chief Operating Officer at The Hilb Group, a top 15 agency based in Richmond, Virginia.
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Frank Pennachio

What to Consider When Choosing an Insurance BPO Provider

We often hear from our clients that the most difficult part of starting to use an insurance outsourcing service is “starting to use an insurance outsourcing service.” This is especially
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Resource Pro Editorial Team

P&C Personal Lines Insurers: Viewing Key Strategic Initiatives Through A New Lens

` According to a new study from ReSource Pro Consulting, personal lines insurers will continue to advance their digital transformation strategies in 2022.
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Mark Breading

Designing the Best-fit Insurance Operations Solution

So, how do leading insurance organizations efficiently and effectively drive positive change? They use an appropriate framework that can be applied to any initiative, ensuring they are covering every aspect

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