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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

The 98% solution: Why AI in insurance agencies is defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.

by

Ming Kostuck

The rise of the AI-empowered policyholder: What it means

The rise of the AI-empowered policyholder: What it means for insurance leaders

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting

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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 15: Strategies for Developing Talent, Maintaining Culture, and Effectively Collaborating

' ' In this episode, we discuss impactful strategies for developing talent, maintaining culture amid the shift to remote work, and providing employees with the skills necessary to effectively collaborate.
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Susan Touissant

Limited Lines: Unlimited Possibilities

With over fifty different limited lines of authority on offer in various states, it would seem to be the most unlimited type of insurance. It’s actually very simple; limited lines
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Resource Pro Editorial Team

How Data Helps Insurance Agencies Drive Decisions

Big data is ever-growing and always changing. By bringing all the data that matters into a unified, organized, and accurate source of truth, companies can unlock meaningful insights from the
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Resource Pro Editorial Team

Producer Lift-Out: Its Impact on Compliance

With valuations continuing to rise, insurance businesses looking to expand through mergers and acquisitions are increasingly turning to a different strategy: the producer lift-out. By hiring away top talent, a
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Resource Pro Editorial Team

Personal Lines Channel Strategies Break From the Status Quo

Personal lines insurance rarely sticks with the status quo for long. Societal forces, such as the pandemic and inflation, paired with ongoing changes across the industry, are pressing insurers to
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Mark Breading

What Do Insurance Professionals Think of Automation & AI?

In a survey we conducted this year, we found that not knowing where to begin was greatest barrier. Discover more of our findings in our latest blog.
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Resource Pro Editorial Team

Director & Officer Updates

Often, agencies update their list of directors, officers, and similar leaders on their annual/biennial returns. Whether and when annual returns are due can vary based on the state and the
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Resource Pro Editorial Team

Knowledge Management for the New Economy

Insurance is a knowledge-intensive business. Acquiring this expertise represents a sizeable investment of time and money for both the individual and their employer. That’s why every successful insurance agency needs
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Resource Pro Editorial Team

Case Study: Improving Business Performance with Insurance Operations-as-a-Service

` Getting a new division up and running quickly can be a challenge, especially in today’s highly competitive talent market. Here’s how a leading third-party claims administrator was able to
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 14: The Significance, Complexity, and Evolution of Education in the Insurance Industry

` ` In this episode of Kaleidoscope, we discuss the significance, complexity, and evolution of education in the insurance industry.
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Frank Pennachio

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