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In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over
By
Heather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
' 2022 is presenting new challenges that are forcing insurers to shift their channel focus—while initiatives remain aggressive, insurers are scaling back and being more cautious as major transformation continues
byMark Breading
Certificates of insurance are more complex than they appear. Agencies may not realize just how much time, effort, and risk responding to those requests and issuing certificates can entail, making
byBrenda Grow
In order to place a risk with a surplus lines carrier, the retail/producing agent involved must complete a diligent effort search. There are a few exceptions to this requirement. The
byResource Pro Editorial Team
When businesses think of automation, many envision straight-through processes that occur quickly and without any human intervention, or as a solution that is easy to implement and simple to maintain.
byJustin Reisinger
Insurers have reexamined their strategies amid new demands as underwriting departments experience waves of changes. Now, new research shows the results of insurers’ efforts in transforming their underwriting businesses, and
Businesses registering with the Secretary of State’s Office or seeking to add a “DBA” name to their insurance license and/or Certificate of Authority often express surprise when we mention newspaper
byResource Pro Editorial Team
Find out how our Insurance Experience Center helped one insurance broker overcome the challenges of servicing small commercial accounts while maintaining operating margins.
byResource Pro Editorial Team
Today's MGAs and MGUs look vastly different than they did ten years ago. The insurtech boom brought new tech capabilities to the space, including digital and analytics platforms, that have
byHeather Turner
The role of the Designated Responsible Licensed Producer is to personally guarantees the entity’s regulatory compliance for specific lines of authority. When choosing your Designated Responsible Licensed Producer, there are
byResource Pro Editorial Team
Delivering a superior customer experience is a powerful differentiator that builds allegiance and drives growth and profitability, however designing and delivering that experience is remarkably complex, especially in our highly
byResource Pro Editorial Team
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