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Meredith Barnes-Cook is an award-winning insurance strategist with four decades of industry experience. With a strategic focus on optimizing policy servicing operations, she understands the intricate interplay between people, process,

byResource Pro Editorial Team

For the insurance industry, Artificial Intelligence (AI) can prompt mixed emotions: excitement, concern, and confusion. This is especially true when we discuss AI’s impact on customer interactions, risk assessment, and

byMark Breading

IAIP has honored ReSource Pro's own Gayla Martin with the prestigious prestigious Insurance Professional of the Year award - learn more about her achievements!

byResource Pro Editorial Team

Embedded insurance products are on the rise - should agents and brokers be concerned about these new solutions? How can distributors best respond and adapt?

byMark Breading

At insurance events, something is always happening between the diverse sessions, bustling vendor floor, and lively networking tables. While logos and banners dominated the event floor, the people were the

byMing Kostuck

Leading insurance companies – both carriers and MGAs – are investing in core systems to solve issues with market responsiveness and customer servicing. Find out about recent trends in our

byTom Benton

Throughout his career, Mark Breading has been known for his tailored advising, growth mindset, and commitment to guiding the next generation of insurance leaders. It comes as no surprise that

byResource Pro Editorial Team

In an evolving insurance landscape, Meredith Barnes-Cook explores how the "Five Whys" method can drive underwriting transformation, ensuring companies tackle root problems rather than symptoms.

byMeredith Barnes-Cook

Customer Experience: 33% commercial lines carries in broad deployment
Over a decade, we've monitored shifts within commercial lines insurance. Recent economic variability, a talent crunch, climate changes, and tech advancements have heightened the stakes for 2024, urging carriers to

byMing Kostuck

Dan Epstein discusses the insurance talent crisis in Carrier Management, advocating for "up-sourcing" to address workforce gaps and retain knowledge. He highlights KPM as a key to operational efficiency and

byResource Pro Editorial Team

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