Peak renewal season means a sudden high volume of tasks, from paperwork to customer communications. The 2025 insurance renewal season will be no exception, with some experts predicting added layers of complexity due to cyber threats and climate impacts. For carriers, peak renewal season also means a flood of audits, putting pressure on their resources.
With our expert BPM capabilities and recent acquisition of a leading premium audit solutions provider, we’re here to help carriers navigate this high-volume period. Our new solutions include Premium Audit Complete, which gives you comprehensive exposure management. We ensure that coverage remains accurate and aligned with clients’ current needs, handling the entire process end-to-end. Carriers can approach the renewal season more efficiently and strengthen relationships with policyholders year-round through transparent, effective audit practices.
The challenges of premium audits during peak renewal season
Businesses change over time – growing their workforce, shifting into new operations, or scaling back – and a premium audit validates if these changes align with what was initially estimated.
For carriers, peak renewal season means more than just conducting audits. Once an audit is submitted, all that data needs to be processed and integrated into their systems to update and adjust coverage and premiums. Picture it: you’ve got this huge stack of audits piling up, and only so many people to get it through the “belly of the beast” – the carrier’s systems.
That’s where outsourcing comes in handy. By tapping into additional support, carriers can keep things moving without overwhelming their own teams. It ensures policyholders’ coverage is accurate and up to date while helping carriers avoid the bottlenecks that come with peak season.
How premium audits can strengthen relationships with policyholders
Premium audits, if done right, can actually build trust with policyholders. “Audit” sounds intimidating, but if we treat it as a “premium adjustment,” it’s really about making sure they’re paying for the right coverage as their business changes.
When a carrier prepares the policyholder for the process, it shows they’re not just collecting premiums—they’re actively making sure the coverage aligns with business operations. That builds goodwill because it’s about transparency and fairness, making the policyholder feel like their insurer is truly looking out for them.
Carriers can get ahead of policyholder concerns by explaining upfront what the audit really is—a “premium adjustment” to make sure their coverage is accurate and fair, not some dreaded audit. A simple, clear notice goes a long way, letting them know why this is happening and how it ultimately benefits them.
Some carriers even use short videos to show policyholders what to expect. That way, they are informed of what to expect. The idea is to take the fear out of the word “audit” and make it more of a routine check-in to keep their coverage aligned with their current needs. By being proactive and transparent, carriers can turn the audit process into a positive experience that builds trust.
Challenges in the 2024-2025 peak renewal season
This year’s peak renewal season is bringing extra challenges. Businesses have shifted a lot— in terms of new operations, changing workforce sizes.
On top of that, the sheer volume of audits can overwhelm internal resources. Carriers should be asking if they have the support they need to handle the audit surge and keep things running smoothly. This season, more than ever, it’s crucial to have the right capacity in place.
Strengthened premium audit capabilities with recent acquisition
ReSource Pro recently acquired Lowry & Associates, a leading independent premium audit and underwriting survey solutions provider. Lowry brings decades of specialized expertise in premium audits, offering a well-defined process for handling initial audits and preparing results for integration.
With the introduction of Premium Audit Complete – an end-to-end solution that combines Lowry’s auditing strengths with ReSource Pro’s BPM capabilities – we’re positioned to support carriers through every step of the audit process. During peak renewal periods, where carriers often struggle with backlogs, we help to ensure that audits are completed and smoothly integrated into carrier systems.
Advantages of outsourcing premium audit functions
Internal resources can quickly get stretched thin at any time of year. That’s where we come in—by bringing in our team, carriers can stay on top of all those audits and keep things moving smoothly.
It’s not just about getting the audits done; it’s also about managing the downstream work. After an audit, you’ve got to process that data and adjust policies accordingly, which takes time and manpower. With ReSource Pro, we take on that entire process—from conducting the audit to integrating the results into the carrier’s systems—so their team can focus on other priorities. It’s a real game-changer, especially when the workload is at its highest.
Premium audits are much more than a compliance measure—they’re a critical way to ensure that policyholder coverage accurately reflects evolving risks and operations. By approaching the audit process proactively and transparently, carriers can turn a potentially daunting requirement into a trust-building opportunity. As renewal season brings additional challenges, having the right resources and strategies in place can help carriers manage audit demands smoothly, keep policies up-to-date, and ultimately strengthen relationships with their clients year-round.
Learn more about how you can extend your team with our expert outsourcing solutions.
