Mark Breading on the Future of Insurance

In P&C insurance, digital transformation is reshaping distribution, underwriting, policy servicing, and claims handling, with technology permeating every aspect of the industry. However, despite advancements in AI and automation, people remain essential. Breading emphasizes that the expertise and empathy of insurance professionals are irreplaceable, as they are critical to harnessing technology’s full potential. Accelerated by the pandemic, carriers are advancing digital transformation efforts to stay competitive and meet evolving customer needs in a rapidly changing landscape.