Q U A R T E R L Y   N E W S L E T T E R FALL 2011 NEWSLETTER
   
  Welcome to ReSource Pro's Fall 2011 Newsletter!
 

We hope you had a great summer. Ours began with another meeting of the ReSource Pro Innovation Advisory Council, a group of RSP partners and managers who come together three times each year to discuss breaking issues inside and outside the industry. The meeting and this newsletter share a theme: Collaboration in the modern business world.

Go East, Young Man

Our top story follows first-time China traveller (and trusty scribe) Patrick Coffee on a summer trip to Qingdao. Patrick reports on our China operations through the eyes of an American just getting to know our little corner of the "Middle Kingdom."

A Brave New World

Next we bring you a report from July's IAC event. HNI Risk CEO Mike Natalizio and Bucket Brigade founder James Carlson traveled to Manhattan to advise IAC members on collaboration in the digital workplace and the power of in-house social media tools to change the way we communicate.

The Man behind the Curtain

Make sure to check out this interview with Manj Sohal, head of ReSource Pro Qingdao's Operational Excellence Department. Manj is a thought leader on cutting-edge topics like process management and in-house efficiency.

Looking for Bright Spots

Finally, we search for a silver lining in the changing insurance environment. Within an atmosphere of uncertainty lie opportunities for companies looking to establish competitive advantage in a time of recovery.

Here's wishing you a productive fall as we move toward the New Year!

Sincerely,


Jack Burke

 
IN THIS ISSUE
     
   
     
   
     
   
     
   
     
     
     
     
     
     
     
     
 
   
A Postcard from China
Patrick wasn't sure what to expect when visiting our operations in Qingdao. He returned from a two-week stay in the coastal Chinese city with a new appreciation for the people of RSP and the culture that drives our company. Read More...

 
   
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The Changing Face of Collaboration
The latest meeting of ReSource Pro's Innovation Advisory Council was a forum on the future of business. Topics included a new "office-less" model and the many ways companies can use social media tools to encourage in-house communication and productivity. Read More...
 
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Meet Manj Sohal
The Operation Excellence department offers the purest distillation of the ReSource Pro aesthetic: Professionals working together to increase efficiency, streamline workflows, and help RSP clients deliver value to the people who matter most - their customers.
Read More...
 
 
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Signs of Life in a Changing Market
At first glance, our troubled economy inspires very little optimism. But industry veteran Jack Burke sees great opportunity for forward-thinking insurance companies to position themselves for future success. It's all about perspective. Read More...
 
 
       

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ReSource Pro is the leading provider of business process outsourcing solutions to the insurance industry. We transform processing operations into engines of revenue growth, profitability, and competitive advantage.