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Meet our people

Our management team consists of experienced business-savvy professionals that are passionate and dedicated to the success of our clients. Our insurance processing team consists of college educated English speaking professionals.

Andy Potash, Chairman Emeritus
Andy is the founder of Distinguished Programs Group, an insurance program manager focused on the real estate sector. He has more than 30 years of experience in the insurance industry, and before founding DPG he was President of Frank Crystal & Co., Inc., a large property/casualty broker based in New York City. Prior to that, he served as Senior Vice President at Alexander & Alexander, President of Davis, Dorland & Co. and Potash Associates, and Executive Vice President of Bayly, Martin & Fay.

David Watkins, Chairman
David is Chairman of ReSource Pro. He has more than 20 years of experience in investment banking, most recently as Director of Equity Capital Markets in London for Baring Securities. Prior to that, David spent 19 years with Goldman Sachs as Executive Director and Head of the London Real Estate Department, Eurobond Syndicate Manager, and head of the London Corporate Finance Department. David is currently non-executive Chairman of Close Brothers Venture Capital Trust, a company listed on the London Stock Exchange.

Dan Epstein, Chief Executive Officer
Dan is CEO of ReSource Pro. Dan previously served at ReSource Pro as vice president for business development. He has over ten years of experience working with technology startup companies, helping them to plan and execute market entry strategies. In 2000, Dan founded the US-Israel Business Exchange, a non-profit organization devoted to fostering partnerships between Israeli high tech companies and US. He served for four years as President and Executive Director. Previous positions include three years running the Commercial Section of the Embassy of Israel in Washington D.C., working as assistant editor at the Bank of Israel and serving in the Armored Corps of the Israel Defense Forces.

Matthew Bruno, Managing Director of Operations, Qingdao
Matt founded ReSource Pro in 2003 after moving to China to teach English in 2001. He currently serves as Managing Director of the company’s China Operations. From 1999-2001, Matt was a Product Development Analyst for Distinguished Programs Group, where he specialized in the implementation of new insurance programs, designing procedures, reports, and workflows. As Director of Operations of ReSource Pro’s China office, Matt brings together an understanding of U.S. insurance agency operations, client services, technology and the Chinese business environment. Matt speaks fluent Chinese.

Laura Downey, Vice President, Client Integration
Laura joined ReSource Pro in April 2004. Her specialty is new client implementation, and she now leads the Client Relationship & Development team responsible for implementing and managing client relationships. Prior to working with ReSource Pro, Laura spent five years studying workflows and developing staffing requirements for a financial services firm. She also has 15+ years of insurance experience including work as an underwriter and executive in the E&S wholesale and program management sectors.

Tom Piegari, Client Adviser
Tom has more than 30 years of experience in the insurance industry specializing in agency operations. He worked at the executive level at both Aon and Brown & Brown, and he has been responsible for building and managing agencies and sales forces and overseeing acquisitions and integrations.

Marilyn Norman, Client Adviser
Marilyn brings more than 30 years of insurance experience to the RSP team. Her career includes 17 years working in marketing, underwriting, and management positions with national carriers Zurich, Travelers, and Hanover. She also worked for more than 14 years with various large brokers performing sales, placement, and management duties.

Sophie Charalambous, Marketing Manager
Sophie is the Marketing Manager of ReSource Pro. She leads the company's branding, innovation, and marketing efforts. Sophie comes to ReSource Pro after having spent two years as Marketing Communications Manager at Distinguished Programs, the parent company of ReSource Pro. She previously held positions in marketing, advertising, and public relations in international companies such as Estee Lauder and Tetra Pak. She has an MA in Integrated Marketing and Communications from the New York Institute of Technology and a BA in Business and Economics.

K. Patrick Armstrong, CPCU , Sales Manager
Patrick joins ReSource Pro with 20 years of insurance experience, most recently as Vice President and Principal of L.V. Toole Insurance Agency, Inc. of Lee, Massachusetts. Prior to the Toole Agency, he was a reinsurance broker with PWS (USA) Inc. in NYC. He has earned designations as CPCU (Chartered Property Casualty Underwriter), AIS (Associate in Insurance Services), and CWCA (Certified WorkComp Advisor). Patrick graduated with a Bachelors degree in Business Administration from the former College of Insurance (now St. John’s University) in NYC.

Donna Rose, Director, Business Development
Donna has more than 30 years’ experience working for retail insurance organizations. During her career, she has held many different positions and coordinated the acquisition and assimilation of more than 10 agencies. She also managed the conversion of several agency and document management systems and oversaw the outsourcing of various processing tasks.

Ruth Stankovich, VP, Director of Human Resources
Ruth began her career at Citigroup in New York City, where she worked her way up from operations to Branch Manager before serving as a Vice President and Senior Human Resources Consultant. Prior to joining ReSource Pro, Ruth was the Director of Strategic Operations at The Madison Consulting Group, a small training, outsourcing and consulting company focused on Fortune 500 clients. While there, Ruth managed the company's largest outsourcing contract.

Violet Xu, VP, Director of Processing
Violet joined ReSource Pro in Feb 2004 as the fourth employee in the Qingdao office. Violet has performed many roles at RSP over the last 4 years: she worked as processor, team leader, project manager, and human resources manager before being assigned to direct ReSource Pro’s processing unit. Prior to joining ReSource Pro, Violet worked at a British Foundation & A-Level Courses Institute as administrator and teacher in Ningbo City for two years. Violet graduated from Changchun Taxation College in 2001 with a BA in Economics.

Leaf Zhang, VP, Director of Operations
Leaf joined ReSource Pro Qingdao in September 2003, and since then she has literally held every position or done work in every area of the company. She worked as Processing Manager for several client teams including Distinguished Programs in addition to managing the company’s facilities and assisting with community outreach efforts. She was promoted to VP Operations role in 2008 and currently oversees our IT, Facility, and Finance departments.

Emily Yu, Processing Director, and Director of Quality Assurance
Emily became Resource Pro’s fifth employee in May 2004. Since then, she has worked in various roles supporting Program Administrators, MGAs, Retail Brokers, and TPA clients, and she currently manages multiple client teams. She also helps direct ReSource Pro’s Operational Excellence initiatives.

Kurt Kohorst, Head of Productivity Solutions
Kurt has experience throughout the full outsourcing lifecycle from strategy development to service management. As a senior operations manager he built the outsourcing practice for a fortune 500 insurance company in the US to over 1000 resources offshore. With many years of operations management experience he has a track record of driving results using the disciplines of project management, Lean Six Sigma, change management and outsourcing. Kurt now leads ReSource Pro’s Productivity Solutions Group, an operations consulting practice the helps clients transform their ‘process into profits’. Kurt is a certified black belt in Lean Six Sigma.

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